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The program and call center will be closed for the following upcoming holidays:

  • Monday, May 29 – Memorial Day
  • Tuesday, July 4 – Independence Day
  • Monday, September 4 – Labor Day
  • November 11 – Veterans Day (observed Friday, November 10)

Full list of 2023 holiday closings.

Our call center hours are:
Monday through Friday, 9:00 a.m. — 5:00 p.m. CST

Low-Income Household Water Assistance Program (LIHWAP)

Need help with your water bill? The Low-Income Household Water Assistance Program (LIHWAP) helps Arkansas residents pay their water and wastewater bills.

Administered by the U.S. Department of Health and Human Services (DHHS) and the Arkansas Energy Office, this free, federally funded program offers up to $2,000 to help qualified, low‐income households pay their residential water or wastewater past‐due balances. Click here to see if you qualify.


Qualifying Arkansas residents are eligible for up to $2,000 to help pay their overdue water or wastewater bills.


Water and/or Wastewater Providers: Complete an Interest Form to Enroll in the Program

Before you proceed...

The following items will be helpful to have on hand to complete your application:

  • Valid Identification for Application (and spouse/co-borrower, if applicable)
  • Federal Tax Return for Applicant for Year of Hardship (and spouse/co-borrower, if applicable)
  • Proof of Homeownership
  • Mortgage/Utility/Internet Statements Displaying Delinquency 


Understood. Take me to the application.


If you would like more information regarding documents needed to apply, please review the HAF Document Checklist.

If you are looking to apply for Utility Payment Assistance but have not yet applied for the Low-Income Home Energy Assistance Program (LIHEAP), please visit the Arkansas Energy and Environmental Quality website for program information and instructions on how to apply. This is a requirement to pre-qualify for Utility Payment Assistance under HAF.